You may return most new, unopened items which were not special orders within 14 days of delivery for a full refund. Items must be returned in their original packaging. We'll also pay the return shipping costs if the return is a result of our error (if you received an incorrect or defective items, etc.) All other returns will be subject to a 20% restocking fee. Special order items may be returned at our discretion. We will not accept returns on merchandise that was opened, used, is missing the serial number or UPC, or returned more then 30 days after delivery. If you would like to make a return or exchange, you must contact us by email or by calling us directly and receive an RMA number before returning your items. Items returned to us without notification will not be eligible for a refund or exchange.